New Generator and Excellent Customer Service Experience with Amazon

The week before Labor Day, my electrician finally completed installation of a generator transfer switch in my house. Afterwards, he saw the Champion generator that I'd bought on sale at Cabela's several years ago and pointed out that I needed one that outputs 240V, so that I can power both legs of my home's wiring. The Champion puts out 120V only.

<sigh>

I will be donating the Champion to a friend's Civil Air Patrol squadron, which can use it for a mobile communications center they are building.

So, last week I ordered a DuroMax XP4850EH dual fuel (gasoline/propane) generator from Amazon. A friend has this model, has used it during power failures, and recommended it. It was about $707 on Prime and came on Saturday.

For anyone in CA, it's CARB-compliant, BTW.

It arrived damaged. One corner of the box had been smashed in then taped up. Upon inspecting the generator, a sheet metal cover was dented and the frame was scuffed. Nothing major appeared to be broken, so I went ahead and installed the wheels and feet.

Yesterday I added 20 oz. of 10W30 motor oil, connected the battery, and connected a propane tank for a test run. It fired right up. At least on propane, it seems a little quieter than my old Champion, which is nice.

Afterwards, I was able to get ahold of a human at Amazon, explained the situation, and asked for a credit since it was a scratch and dent. I did not ask for a specific amount. After waiting a few minutes on hold, the CSR came back and offered me a credit of $262.55, with the option of an Amazon gift card or putting it back on VISA. Heck yeah! I told her to put it back on my VISA.

My plan is to primarily rely on propane to fuel the generator. I can keep a few propane tanks around easily. Propane has an indefinite storage life and isn't as messy as gas. It doesn't pack as many BTUs as an equivalent amount of gasoline and the generator's output is lower with it, but if I know a hurricane is coming I can also go out and fill a couple of five gallon jerrycans with gas. The longest power outage that we've had that I can recall was about two days. <knock wood>

But I have an even better story from a friend. About 5 or 6 years ago, he bought a generator from Amazon. When it arrived, it did not work. This was during the holiday shopping season. He contacted Amazon to do an exchange and they told him to just keep it, and then they sent him a replacement.

He did some googling, figured out what part he needed to fix the bad generator, and got it up and running for $12.

He wound up with two generators for the price of one + $12.